Terms

These Terms of Use (the “Terms”) set out the conditions for using the event platform “hauss” (the “Service”) provided by 株式会社cizucu (the “Company”).

Anyone who uses the Service must review these Terms and agree to them before using the Service.

Chapter 1 — General Provisions

Article 1 — Scope

These Terms apply between the Company and everyone who uses the Service.
The Community Guidelines, Privacy Policy, Legal notice, pricing, help, other guidelines, and other rules the Company establishes and publishes on the Service form part of these Terms.
If these Terms conflict with an individual rule, these Terms prevail unless that individual rule expressly provides otherwise.
Attendance conditions, cancellation and refund conditions, and other event-specific terms set by the host of each event apply to the extent they do not conflict with these Terms or applicable law.

Article 2 — Definitions

In these Terms, the following terms have the meanings below.

“User” means anyone who views or uses the Service.
“Registered User” means a User who has registered an account on the Service.
“Participant” means a person who registers for an event, purchases a ticket, or attends an event through the Service.
“host” means an individual, corporation, or other organization that creates, publishes, or operates an event using the Service.
“Host” means the host who ultimately bears responsibility for selling and operating the event and providing services to participants and who, in principle, is the recipient of ticket sales proceeds.
“Manager” means a person authorized by a Host to manage the event page, participants, messages, and other operational tasks.
“Co-host” means a person displayed on the event page as an organizer or related party. Being shown as a Co-host alone does not grant access to participant information, sales, or other management permissions.
“Organization” means a unit through which multiple Registered Users jointly manage events, series, and other information on the Service.
“Event” means an in-person, online, or other gathering, experience, meeting, class, exhibition, stream, or similar activity created or listed on the Service.
“Ticket” means an electronic right or registration record that entitles the holder to attend an event, enter a venue, or receive services.
“Content” means text, photographs, video, audio, images, event information, profiles, magazines, guestbook entries, comments, and other information posted or transmitted to the Service.
“Stripe” means the payment services provided by Stripe, Inc., Stripe Payments Japan株式会社, and their affiliates.

Article 3 — Role of the Service

The Service is a platform that provides functions for creating events, announcing them, accepting registrations, selling tickets, processing payments, managing participants, messaging, check-in, magazines, and related features.
In principle, the seller or service provider for an event is the host of that event. The Company provides the platform, assists with payment processing, and performs related operations.
Contracts relating to an event are formed between the Participant and the host. This does not apply to events that the Company itself hosts or sells.
The Company is not the host’s agent, employer, joint venture partner, or the party that conducts the event, except where the Company expressly becomes a party.

Chapter 2 — Accounts

Article 4 — Account registration

Users may register an account by the method designated by the Company.
Users must register information that is true, accurate, and up to date, and must promptly update that information if it changes.
The Company may refuse registration or request additional verification in the following cases.
1. The registration information is false, incorrect, or incomplete
2. The applicant is impersonating another person
3. The applicant has previously been suspended for violating these Terms or similar reasons
4. There is reason to believe the applicant may violate applicable law, these Terms, or the Community Guidelines
5. The Company otherwise reasonably determines that registration is inappropriate

Article 5 — Minors

If a minor uses the Service, the minor must obtain the consent of a parent or other legal representative.
If a minor hosts an event, sells paid tickets, or opens a Stripe connected account, procedures or confirmation by a legal representative may be required under applicable law, Stripe’s terms, and the Company’s rules.
If a User who was a minor continues to use the Service after reaching the age of majority, that User is deemed to have ratified their use while a minor, except where applicable law does not allow such ratification.

Article 6 — Account management

Registered Users must manage their accounts and authentication credentials at their own responsibility.
Accounts must not be transferred, lent, sold, or improperly shared with third parties.
Except where the Company has willful misconduct or gross negligence, activity conducted using a Registered User’s account is treated as activity by that Registered User.
If unauthorized access or misuse of an account is suspected, the Registered User must promptly change their authentication method and contact the Company.

Article 7 — Organizations and permissions

An Organization’s owner or administrator may invite other Registered Users to the Organization and set roles and permissions.
Organization owners and Hosts are responsible for confirming that persons to whom they grant permissions have authority to perform the necessary tasks.
A Manager may handle events, participant information, messages, and other information within the scope of the permissions granted.
A person who is merely displayed as a Co-host is not granted access to participant information, sales, or payment information.
The Company handles operations within an Organization based on permission settings and operation records.
Disputes within an Organization concerning permissions, attribution of sales, ownership of Content, or similar matters must be resolved among the Organization and the parties concerned. The Company may, however, restrict features to the extent necessary to protect safety or prevent disputes.

Article 8 — Withdrawal and account deletion

Registered Users may request deletion of their account by the method designated by the Company.
If there are upcoming events, pending refunds, unresolved chargebacks, unpaid amounts, or other ongoing transactions, the Company may restrict account deletion until the necessary processing is complete.
Deleting an account may make profiles, attendance history, Content, and other information unavailable.
Information that must be retained for legal obligations, fraud prevention, dispute handling, or other legitimate reasons may be retained after account deletion for the period set out in the Privacy Policy.
If a User dies, the right to use the account is not, in principle, inherited or succeeded to. This does not apply to Organizations, sales, transactions, or other rights and obligations that must be succeeded to under applicable law.

Chapter 3 — Participants

Article 9 — Registering for events

Participants must review the event page, ticket details, price, event conditions, and cancellation and refund conditions before registering.
For paid events, a contract between the Participant and the host is formed when the Participant confirms the registration details and total payment amount on the final confirmation screen of the purchase flow and completes the purchase.
For free events, a contract concerning attendance between the Participant and the host is formed when registration is completed or when the host approves the registration.
For lottery, approval-based, or waitlist events, completing registration alone may not confirm attendance.
The Company or the host may refuse or cancel a registration where there is misuse, duplicate registration, failure to meet attendance conditions, or another legitimate reason.

Article 10 — Tickets

Tickets are issued electronically to the Registered User who purchased or registered for them.
Participants must properly manage tickets, QR codes, attendance URLs, and other attendance information.
Except when using an official transfer feature provided by the Company, tickets must not be resold, transferred, copied, or shared without authorization.
Commercial resale, improper resale, or resale that violates applicable law is prohibited.
Except where the Company has willful misconduct or gross negligence, the Company is not liable for damage arising from loss of a ticket, unauthorized use, or sharing with a third party.

Article 11 — Attending events

Participants must comply with the attendance conditions shown on the event page, the host’s reasonable instructions, venue rules, and the Community Guidelines.
If a Participant does not meet the attendance conditions, cannot present a ticket, interferes with safe operation, or endangers other participants, the host may refuse entry or require the Participant to leave.
Whether a refund is available in the cases in the preceding paragraph follows each event’s cancellation and refund conditions and applicable law.
If photography, audio recording, video recording, or streaming will take place at an event, that fact and the purpose of use will be stated on the event page or at the venue. If consent to recording is a condition of attendance, that will be shown so it can be reviewed before registration.

Article 12 — Cancellations at the purchaser’s request

Whether cancellation and refunds at the purchaser’s request are available, and the application deadline, refund amount, and fees, are set by the host for each event.
The applicable conditions are shown on the event page and on the final confirmation screen of the purchase flow.
After purchase is complete, except as provided in the displayed conditions or as required by applicable law, Participants may not request cancellation, changes, or refunds.
Cooling-off rights under distance-selling law do not apply to these sales. This does not limit rights of cancellation, termination, or refund that applicable law otherwise grants.

Chapter 4 — Hosts

Article 13 — Host responsibilities

Hosts are responsible for planning, content, promotion, sales, operation, safety management, participant support, service delivery, and legal compliance for their events.
Hosts must obtain the rights, qualifications, permits, venue-use rights, performer consents, and other authority needed to hold the event.
Hosts must fulfill disclosure, tax, receipt, invoice, and other obligations that apply to them as sellers or service providers.
Hosts must respond to participant inquiries, complaints, cancellations, and refunds within a reasonable time.
Hosts must accurately display the event date and time, location, content, price, attendance conditions, and other material information.

Article 14 — Event information

Hosts must post clearly and accurately the information Participants need to decide whether to register.
Event information must, as applicable, include the following:
1. The content and purpose of the event
2. The host
3. Date and time, time zone, and location
4. Ticket prices and additional costs
5. Eligibility and age restrictions
6. Cancellation and refund conditions
7. Content involving physical or psychological strain
8. Whether photography, recording, or streaming will take place
9. Other conditions material to the decision to attend
If a material change arises for an event, the host must promptly update the event information and notify registrants.
Hosts must not post false, exaggerated, or misleading information.

Article 15 — Event review

The Company may review events or hosts before or after publication.
For review, the Company may request materials concerning event content, permits, identity verification, the venue, relationships with performers, and similar matters.
If a violation of applicable law, these Terms, or the Community Guidelines is suspected, the Company may suspend or restrict publication, search visibility, sales, or registration for the event.
Review does not mean the Company warrants the legality, safety, quality, or performance of the event.

Article 16 — Participant information

Hosts may use participant information only to the extent necessary to operate the event and support participants.
Hosts must take necessary security measures for participant information, including limiting access permissions and storing it securely.
Hosts must not provide participant information to third parties, sell it, or use it for purposes unrelated to event operations without the individual’s consent.
If adding participants to future advertising, newsletters, or other marketing communications, hosts must obtain any consent required by applicable law.
After a host exports participant information from the Service, the host is responsible for managing that information.

Article 17 — Changes to and cancellation of events

If a host changes, cancels, or postpones an event, the host must promptly take the necessary actions on the Service and notify participants.
If an event is canceled for reasons attributable to the host and the scheduled services are not provided, the host must, in principle, refund the total amount the Participant paid for that purchase, including the ticket price, service fees, and payment processing fees.
Even in cases of natural disaster, infectious disease, government requests, transportation stoppages, or other circumstances beyond the host’s reasonable control, the host must consider participants’ interests and take reasonable measures such as postponement, rescheduling, or refunds.
Where applicable law requires a refund, that law prevails regardless of the refund conditions set by the host.
If a host fails to make a required refund, if misuse is suspected, or if the Company otherwise determines it necessary, the Company may process refunds on the host’s behalf.

Chapter 5 — Payments and sales

Article 18 — Ticket prices

Ticket prices and other amounts Participants pay are shown on the event page and on the final confirmation screen of the purchase flow.
Participants must pay the displayed total amount by a payment method designated by the Company.
Available payment methods, currencies, and cards may differ by region, event, or host.
Currency conversion fees, foreign transaction fees charged by card issuers, and other costs not collected by the Company are borne by the Participant.

Article 19 — Stripe Connect

Paid-event payments and payouts to hosts use Stripe Connect.
Before starting ticket sales, a Host must complete opening a connected account, identity verification, business verification, and other procedures required by Stripe.
In addition to the Company’s terms, Hosts must agree to and comply with the agreements, terms, and policies established by Stripe.
Ticket sales proceeds are, in principle, credited to the Host’s Stripe connected account.
The timing of payouts to hosts depends on the payout schedule set for Stripe and the connected account, processing by financial institutions, identity verification, refunds, chargebacks, and other circumstances.
The Company does not guarantee that payouts to hosts will be completed by any particular date.

Article 20 — Service fees and other charges

The Company may set service fees, payment processing fees, and other charges for ticket sales, payments, email delivery, paid features, and other use of the Service.
Applicable fees are shown on the pricing page, the event creation screen, the host management screen, or the final confirmation screen of the purchase flow.
Fees borne by hosts are deducted from ticket sales proceeds, collected through Stripe, or invoiced by a method designated by the Company.
If the Company changes fees that apply to Users, it will give prior notice with a reasonable lead time. This does not apply to new features, optional paid features, or fees agreed individually.

Article 21 — Refunds and chargebacks

Refund processing costs, payment processing fees, service fees, chargeback costs, and other costs arising from refunds due to the host’s circumstances are, in principle, borne by the host.
If refunds, chargebacks, fines, damages, fees, or other amounts the host must bear arise, the Company or Stripe may deduct those amounts from the host’s Stripe balance, unpaid sales proceeds, or future sales proceeds.
If the deductable balance is insufficient, the host must pay the shortfall by a method designated by the Company or Stripe.
The Company may hold payouts or restrict payment features to the extent necessary for fraud prevention, refunds, chargebacks, legal compliance, identity verification, Terms violations, or dispute handling.
When a refund appears in a Participant’s account depends on the card issuer, financial institution, or other payment provider.

Article 22 — Taxes

Hosts must identify and fulfill the tax, filing, payment, invoice, and other obligations that apply to them in connection with ticket sales and other transactions.
The Company handles tax matters that apply to service fees and other revenue the Company itself receives.
Where applicable law requires withholding or other deductions, the Company or a payment provider may make the required deductions.

Article 23 — Coupons and similar benefits

The Company or hosts may issue coupons, discount codes, invitations, and other benefits.
Coupons and similar benefits may be subject to expiration dates, eligible events, usage limits, and other conditions.
Except where the Company expressly allows it, coupons and similar benefits may not be exchanged for cash, bought or sold, or transferred to third parties.
If improper acquisition, misuse, or a Terms violation is found, the Company may invalidate coupons and similar benefits.

Chapter 6 — Content and intellectual property

Article 24 — Intellectual property in the Service

Intellectual property rights in the Service, software, designs, logos, text, images, databases, features, and other information the Company provides belong to the Company or to third parties with legitimate rights.

These Terms do not transfer or license to Users any intellectual property rights other than the right to use the Service in accordance with these Terms.

Article 25 — User Content

Rights in Content a User posts to the Service remain with that User or the legitimate rights holder.
Users warrant that they have the copyrights, publicity rights, trademark rights, privacy rights, and other rights or licenses needed to post the Content.
Users grant the Company a non-exclusive, worldwide, royalty-free, sublicensable right to use the Content to the extent necessary to provide, store, display, deliver, search, translate, summarize, recommend, improve, publicize, and promote the Service.
The license in the preceding paragraph includes resizing, cropping, copyediting, translating, summarizing, and other edits needed to fit the medium or display format.
The Company will not use Content in a manner that improperly harms the User’s reputation or the essence of the Content.
If a User deletes Content, the Company will end public display within a reasonable time, except where there are legal retention requirements, backups, prior sharing, dispute handling, or other legitimate reasons.
Users will not exercise moral rights of authors or similar rights to the extent necessary for the uses in the preceding paragraphs.

Article 26 — Magazines, guestbooks, and event reports

Hosts or Participants may create magazines, guestbook entries, reflections, event reports, and other Content through the Service.
If a host publishes, edits, or uses text or photographs provided by a Participant for promotion, the host must follow the displayed visibility settings and any consent obtained.
The Company or the host may make corrections for typos, improve readability, translate, summarize, or make other necessary edits.
Users must check the visibility settings when their remarks or posts may be made public.

Article 27 — AI-generated features

The Company may use AI for writing, summarization, translation, recommendations, image processing, and other features.
AI-generated content may be inaccurate, incomplete, or similar to third-party content.
Before publishing or using AI-generated output, Users must confirm its accuracy, legality, and that it does not infringe third-party rights.
The Company does not warrant the completeness, originality, accuracy, or fitness for a particular purpose of AI-generated output.
Users must not input confidential information, payment information, identity documents, or other information that is inappropriate to enter into AI features.

Chapter 7 — Rules of use

Article 28 — Prohibited conduct

In using the Service, Users must not engage in any of the following:

Conduct that violates applicable law, these Terms, or the Community Guidelines
Registering or posting false information
Impersonating others
Fraud, phishing, money laundering, or other improper conduct
Listing events with no intention of holding them
Misleading others about event content, prices, performers, or approval relationships
Infringing others’ intellectual property, publicity, privacy, or other rights
Improperly obtaining, using, or providing other Users’ information
Discrimination, harassment, threats, violence, or other conduct that harms others’ safety
Dealing in illegal drugs, weapons, stolen goods, or other illegal goods or services
Pyramid schemes, fraudulent investments, or other improper solicitation
Inappropriately soliciting or endangering minors
Misuse of tickets, payments, refunds, chargebacks, or coupons
Spam, unsolicited advertising, or persistent solicitation
Placing excessive load on the Service
Unauthorized access, reverse engineering, or exploiting vulnerabilities
Mass-collecting data from the Service without the Company’s permission
Using the Service’s Content or data to develop or train competing services, machine-learning models, generative AI, or other automated systems
Interfering with the Company’s review, investigation, or enforcement measures
Any other conduct the Company reasonably determines harms the safety or trustworthiness of the Service

Article 29 — Messaging and email delivery

Hosts must use the Service’s messaging or email delivery features only for event operations and purposes to which participants have consented.
Hosts must not continue sending marketing communications to Users who have opted out.
The Company may restrict messaging or email delivery features if there are high error rates, spam reports, misuse, or other delivery problems.
Notices needed to perform the contract—such as event changes, cancellations, refunds, or security notices—are treated separately from marketing communications.

Article 30 — Reports and investigations

Users may report suspected violations of these Terms or the Community Guidelines by the method designated by the Company.
The Company may investigate based on reports, notices from payment providers, system detection, and other information.
Users must cooperate if the Company reasonably requests an explanation or supporting materials.
The Company has no obligation to disclose investigation methods, detection criteria, or other information related to fraud prevention.

Chapter 8 — Operational measures

Article 31 — Restrictions on use and related measures

If the Company reasonably determines that a User has violated these Terms or related rules, or may do so, the Company may take the following measures as needed:

Warnings or requests for remediation
Correction, display restriction, or deletion of Content
Exclusion from search or recommendations
Suspension of event publication or ticket sales
Restriction of messaging, email, or payment features
Cancellation of registrations or tickets
Cancellation of the event and notice to participants
Refunds to participants
Holding, deducting, or offsetting sales proceeds
Temporary suspension or termination of an account or Organization
Contacting relevant payment providers, venues, rights holders, or public authorities
Other measures needed to maintain the safety and trustworthiness of the Service

In urgent cases, where needed to prevent misuse, or where prior notice would interfere with an investigation, the Company may take measures without prior notice.

Article 32 — Reconsideration

If a User believes a Company measure was mistaken, the User may request reconsideration by the method stated in the notice or through Contact.

The Company will review the information provided by the User and uphold, modify, or lift the measure.

Chapter 9 — Provision of the Service

Article 33 — Changes to the Service

The Company may change the features, content, name, specifications, or terms of provision of the Service.
For changes that materially affect Users, the Company will give prior notice with a reasonable lead time.
For security, legal compliance, changes to third-party services, or other urgent needs, the Company may make changes without prior notice.

Article 34 — Suspension or interruption of the Service

The Company may temporarily suspend or interrupt all or part of the Service in the following cases:

System inspection, maintenance, or updates
Outages affecting communications networks, cloud services, payments, email, or other external services
Unauthorized access, cyberattacks, or other security issues
Fire, power outages, disasters, infectious disease, war, riots, or other force majeure
Compliance with applicable law or requests from public authorities
Other cases in which the Company reasonably determines that providing the Service is difficult

Article 35 — External services

The Service may integrate with Stripe, Google, and other external services.

Use of external services is subject to the terms and privacy policies established by those providers.

Suspension, specification changes, or usage restrictions of external services may make parts of the Service unavailable.

Chapter 10 — Liability

Article 36 — No warranties

The Company does not warrant any of the following with respect to the Service:

That the Service will be available at all times without interruption
That there will be no errors, defects, or security issues whatsoever
That the Service will work on all devices, operating systems, or browsers
That event information is always complete or accurate
The identity, creditworthiness, ability, or legality of hosts or Participants
That events will be held, or their quality, safety, or fitness for a particular purpose
That expected outcomes, connections, sales, or attendance will result from events
The accuracy, originality, or legality of AI-generated output
That external services will remain continuously available

Article 37 — Disputes between Users

Disputes between Users concerning event content, performance, attendance, refunds, accidents, rights infringement, or similar matters must, in principle, be resolved between the parties.
The Company may, within a reasonable scope, provide information, assist with communication, restrict features, process refunds, or take similar steps to help resolve disputes.
The Company’s involvement in a dispute does not mean the Company admits legal liability for that dispute.

Article 38 — Liability of the Company

If a User suffers damage attributable to the Company, the Company is liable only for ordinary and direct damage actually incurred.
Except in cases of the Company’s willful misconduct or gross negligence, the Company is not liable for lost profits, indirect damage, special damage, loss of data, or other damage that would not ordinarily arise, whether or not foreseeable.
Except in cases of the Company’s willful misconduct or gross negligence, the Company’s aggregate liability to a host who uses the Service as a business is capped at the total service fees that host paid to the Company during the 12 months preceding the damage.
This Article does not apply to the extent Japan’s Consumer Contract Act or other law does not allow limitation of liability.

Article 39 — Liability of Users

If a User causes damage to the Company or a third party through a violation of these Terms or through circumstances attributable to the User, that User is liable to compensate for the damage.
Hosts who use the Service as a business must indemnify the Company for reasonable costs and damage arising from their events, Content, handling of participant information, legal violations, or rights infringement.
For Users who are consumers, this Article applies within the scope permitted by applicable law and according to that User’s responsibility.

Chapter 11 — General provisions

Article 40 — Personal information

The Company handles personal information and other User information obtained through the Service in accordance with the Privacy Policy.

Article 41 — Notices

Notices from the Company to Users may be given by display on the Service, email to a registered address, push notification, or another method the Company deems appropriate.
Users must keep their registered contact details up to date.
If the Company sends a notice to a registered contact address, the notice is deemed received when it would ordinarily arrive, except where applicable law requires a different treatment.

Article 42 — Changes to these Terms

The Company may change these Terms in the following cases:
1. The change is consistent with the general interests of Users
2. The change does not contradict the purpose of the contract and is reasonable in light of the need for the change, the appropriateness of its content, and other circumstances
The Company will notify Users of the changes and the effective date by display on the Service or another appropriate method.
For changes that materially disadvantage Users, the Company will, in principle, give prior notice with a reasonable lead time.
Changes urgently required for legal or security reasons may take effect immediately.
If a User uses the Service after a change, the amended Terms apply. Where applicable law requires the User’s individual consent, the Company will obtain that consent separately.

Article 43 — Assignment of rights and obligations

Users must not assign, transfer, encumber, or otherwise dispose of their status under these Terms or their rights or obligations to a third party without the Company’s prior consent.

In connection with a merger, corporate split, business transfer, or other business succession, the Company may transfer its status and rights and obligations under these Terms to the successor.

Article 44 — Severability

If any part of these Terms is held invalid or unenforceable under applicable law, the remaining provisions remain in effect.

Any provision held invalid or unenforceable will be applied as reasonably modified to the valid content closest to its intent.

Article 45 — Governing law and jurisdiction

These Terms are governed by the laws of Japan.
If a dispute arises concerning the Service or these Terms, the Company and the User will seek to resolve it in good faith through discussion.
If discussion does not resolve the dispute, the Kyoto District Court or the Kyoto Summary Court will be the exclusive court of first instance by agreement.
If consumer protection law or other mandatory law applicable where the User resides permits a different governing law or jurisdiction, that law is not displaced.

Article 46 — Language

These Terms may also be provided in languages other than Japanese.

If a translation differs from the Japanese version, the Japanese version prevails to the extent permitted by applicable law. Where mandatory law applicable where the User is located requires different treatment, that law prevails.

Article 47 — Contact

For inquiries about these Terms or the Service, please contact us through Contact.

For the Company’s address, representative, and other business information, see the Legal notice.

Last updated: July 23, 2026

Terms

These Terms of Use (the “Terms”) set out the conditions for using the event platform “hauss” (the “Service”) provided by 株式会社cizucu (the “Company”).

Anyone who uses the Service must review these Terms and agree to them before using the Service.

Chapter 1 — General Provisions

Article 1 — Scope

These Terms apply between the Company and everyone who uses the Service.
The Community Guidelines, Privacy Policy, Legal notice, pricing, help, other guidelines, and other rules the Company establishes and publishes on the Service form part of these Terms.
If these Terms conflict with an individual rule, these Terms prevail unless that individual rule expressly provides otherwise.
Attendance conditions, cancellation and refund conditions, and other event-specific terms set by the host of each event apply to the extent they do not conflict with these Terms or applicable law.

Article 2 — Definitions

In these Terms, the following terms have the meanings below.

“User” means anyone who views or uses the Service.
“Registered User” means a User who has registered an account on the Service.
“Participant” means a person who registers for an event, purchases a ticket, or attends an event through the Service.
“host” means an individual, corporation, or other organization that creates, publishes, or operates an event using the Service.
“Host” means the host who ultimately bears responsibility for selling and operating the event and providing services to participants and who, in principle, is the recipient of ticket sales proceeds.
“Manager” means a person authorized by a Host to manage the event page, participants, messages, and other operational tasks.
“Co-host” means a person displayed on the event page as an organizer or related party. Being shown as a Co-host alone does not grant access to participant information, sales, or other management permissions.
“Organization” means a unit through which multiple Registered Users jointly manage events, series, and other information on the Service.
“Event” means an in-person, online, or other gathering, experience, meeting, class, exhibition, stream, or similar activity created or listed on the Service.
“Ticket” means an electronic right or registration record that entitles the holder to attend an event, enter a venue, or receive services.
“Content” means text, photographs, video, audio, images, event information, profiles, magazines, guestbook entries, comments, and other information posted or transmitted to the Service.
“Stripe” means the payment services provided by Stripe, Inc., Stripe Payments Japan株式会社, and their affiliates.

Article 3 — Role of the Service

The Service is a platform that provides functions for creating events, announcing them, accepting registrations, selling tickets, processing payments, managing participants, messaging, check-in, magazines, and related features.
In principle, the seller or service provider for an event is the host of that event. The Company provides the platform, assists with payment processing, and performs related operations.
Contracts relating to an event are formed between the Participant and the host. This does not apply to events that the Company itself hosts or sells.
The Company is not the host’s agent, employer, joint venture partner, or the party that conducts the event, except where the Company expressly becomes a party.

Chapter 2 — Accounts

Article 4 — Account registration

Users may register an account by the method designated by the Company.
Users must register information that is true, accurate, and up to date, and must promptly update that information if it changes.
The Company may refuse registration or request additional verification in the following cases.
1. The registration information is false, incorrect, or incomplete
2. The applicant is impersonating another person
3. The applicant has previously been suspended for violating these Terms or similar reasons
4. There is reason to believe the applicant may violate applicable law, these Terms, or the Community Guidelines
5. The Company otherwise reasonably determines that registration is inappropriate

Article 5 — Minors

If a minor uses the Service, the minor must obtain the consent of a parent or other legal representative.
If a minor hosts an event, sells paid tickets, or opens a Stripe connected account, procedures or confirmation by a legal representative may be required under applicable law, Stripe’s terms, and the Company’s rules.
If a User who was a minor continues to use the Service after reaching the age of majority, that User is deemed to have ratified their use while a minor, except where applicable law does not allow such ratification.

Article 6 — Account management

Registered Users must manage their accounts and authentication credentials at their own responsibility.
Accounts must not be transferred, lent, sold, or improperly shared with third parties.
Except where the Company has willful misconduct or gross negligence, activity conducted using a Registered User’s account is treated as activity by that Registered User.
If unauthorized access or misuse of an account is suspected, the Registered User must promptly change their authentication method and contact the Company.

Article 7 — Organizations and permissions

An Organization’s owner or administrator may invite other Registered Users to the Organization and set roles and permissions.
Organization owners and Hosts are responsible for confirming that persons to whom they grant permissions have authority to perform the necessary tasks.
A Manager may handle events, participant information, messages, and other information within the scope of the permissions granted.
A person who is merely displayed as a Co-host is not granted access to participant information, sales, or payment information.
The Company handles operations within an Organization based on permission settings and operation records.
Disputes within an Organization concerning permissions, attribution of sales, ownership of Content, or similar matters must be resolved among the Organization and the parties concerned. The Company may, however, restrict features to the extent necessary to protect safety or prevent disputes.

Article 8 — Withdrawal and account deletion

Registered Users may request deletion of their account by the method designated by the Company.
If there are upcoming events, pending refunds, unresolved chargebacks, unpaid amounts, or other ongoing transactions, the Company may restrict account deletion until the necessary processing is complete.
Deleting an account may make profiles, attendance history, Content, and other information unavailable.
Information that must be retained for legal obligations, fraud prevention, dispute handling, or other legitimate reasons may be retained after account deletion for the period set out in the Privacy Policy.
If a User dies, the right to use the account is not, in principle, inherited or succeeded to. This does not apply to Organizations, sales, transactions, or other rights and obligations that must be succeeded to under applicable law.

Chapter 3 — Participants

Article 9 — Registering for events

Participants must review the event page, ticket details, price, event conditions, and cancellation and refund conditions before registering.
For paid events, a contract between the Participant and the host is formed when the Participant confirms the registration details and total payment amount on the final confirmation screen of the purchase flow and completes the purchase.
For free events, a contract concerning attendance between the Participant and the host is formed when registration is completed or when the host approves the registration.
For lottery, approval-based, or waitlist events, completing registration alone may not confirm attendance.
The Company or the host may refuse or cancel a registration where there is misuse, duplicate registration, failure to meet attendance conditions, or another legitimate reason.

Article 10 — Tickets

Tickets are issued electronically to the Registered User who purchased or registered for them.
Participants must properly manage tickets, QR codes, attendance URLs, and other attendance information.
Except when using an official transfer feature provided by the Company, tickets must not be resold, transferred, copied, or shared without authorization.
Commercial resale, improper resale, or resale that violates applicable law is prohibited.
Except where the Company has willful misconduct or gross negligence, the Company is not liable for damage arising from loss of a ticket, unauthorized use, or sharing with a third party.

Article 11 — Attending events

Participants must comply with the attendance conditions shown on the event page, the host’s reasonable instructions, venue rules, and the Community Guidelines.
If a Participant does not meet the attendance conditions, cannot present a ticket, interferes with safe operation, or endangers other participants, the host may refuse entry or require the Participant to leave.
Whether a refund is available in the cases in the preceding paragraph follows each event’s cancellation and refund conditions and applicable law.
If photography, audio recording, video recording, or streaming will take place at an event, that fact and the purpose of use will be stated on the event page or at the venue. If consent to recording is a condition of attendance, that will be shown so it can be reviewed before registration.

Article 12 — Cancellations at the purchaser’s request

Whether cancellation and refunds at the purchaser’s request are available, and the application deadline, refund amount, and fees, are set by the host for each event.
The applicable conditions are shown on the event page and on the final confirmation screen of the purchase flow.
After purchase is complete, except as provided in the displayed conditions or as required by applicable law, Participants may not request cancellation, changes, or refunds.
Cooling-off rights under distance-selling law do not apply to these sales. This does not limit rights of cancellation, termination, or refund that applicable law otherwise grants.

Chapter 4 — Hosts

Article 13 — Host responsibilities

Hosts are responsible for planning, content, promotion, sales, operation, safety management, participant support, service delivery, and legal compliance for their events.
Hosts must obtain the rights, qualifications, permits, venue-use rights, performer consents, and other authority needed to hold the event.
Hosts must fulfill disclosure, tax, receipt, invoice, and other obligations that apply to them as sellers or service providers.
Hosts must respond to participant inquiries, complaints, cancellations, and refunds within a reasonable time.
Hosts must accurately display the event date and time, location, content, price, attendance conditions, and other material information.

Article 14 — Event information

Hosts must post clearly and accurately the information Participants need to decide whether to register.
Event information must, as applicable, include the following:
1. The content and purpose of the event
2. The host
3. Date and time, time zone, and location
4. Ticket prices and additional costs
5. Eligibility and age restrictions
6. Cancellation and refund conditions
7. Content involving physical or psychological strain
8. Whether photography, recording, or streaming will take place
9. Other conditions material to the decision to attend
If a material change arises for an event, the host must promptly update the event information and notify registrants.
Hosts must not post false, exaggerated, or misleading information.

Article 15 — Event review

The Company may review events or hosts before or after publication.
For review, the Company may request materials concerning event content, permits, identity verification, the venue, relationships with performers, and similar matters.
If a violation of applicable law, these Terms, or the Community Guidelines is suspected, the Company may suspend or restrict publication, search visibility, sales, or registration for the event.
Review does not mean the Company warrants the legality, safety, quality, or performance of the event.

Article 16 — Participant information

Hosts may use participant information only to the extent necessary to operate the event and support participants.
Hosts must take necessary security measures for participant information, including limiting access permissions and storing it securely.
Hosts must not provide participant information to third parties, sell it, or use it for purposes unrelated to event operations without the individual’s consent.
If adding participants to future advertising, newsletters, or other marketing communications, hosts must obtain any consent required by applicable law.
After a host exports participant information from the Service, the host is responsible for managing that information.

Article 17 — Changes to and cancellation of events

If a host changes, cancels, or postpones an event, the host must promptly take the necessary actions on the Service and notify participants.
If an event is canceled for reasons attributable to the host and the scheduled services are not provided, the host must, in principle, refund the total amount the Participant paid for that purchase, including the ticket price, service fees, and payment processing fees.
Even in cases of natural disaster, infectious disease, government requests, transportation stoppages, or other circumstances beyond the host’s reasonable control, the host must consider participants’ interests and take reasonable measures such as postponement, rescheduling, or refunds.
Where applicable law requires a refund, that law prevails regardless of the refund conditions set by the host.
If a host fails to make a required refund, if misuse is suspected, or if the Company otherwise determines it necessary, the Company may process refunds on the host’s behalf.

Chapter 5 — Payments and sales

Article 18 — Ticket prices

Ticket prices and other amounts Participants pay are shown on the event page and on the final confirmation screen of the purchase flow.
Participants must pay the displayed total amount by a payment method designated by the Company.
Available payment methods, currencies, and cards may differ by region, event, or host.
Currency conversion fees, foreign transaction fees charged by card issuers, and other costs not collected by the Company are borne by the Participant.

Article 19 — Stripe Connect

Paid-event payments and payouts to hosts use Stripe Connect.
Before starting ticket sales, a Host must complete opening a connected account, identity verification, business verification, and other procedures required by Stripe.
In addition to the Company’s terms, Hosts must agree to and comply with the agreements, terms, and policies established by Stripe.
Ticket sales proceeds are, in principle, credited to the Host’s Stripe connected account.
The timing of payouts to hosts depends on the payout schedule set for Stripe and the connected account, processing by financial institutions, identity verification, refunds, chargebacks, and other circumstances.
The Company does not guarantee that payouts to hosts will be completed by any particular date.

Article 20 — Service fees and other charges

The Company may set service fees, payment processing fees, and other charges for ticket sales, payments, email delivery, paid features, and other use of the Service.
Applicable fees are shown on the pricing page, the event creation screen, the host management screen, or the final confirmation screen of the purchase flow.
Fees borne by hosts are deducted from ticket sales proceeds, collected through Stripe, or invoiced by a method designated by the Company.
If the Company changes fees that apply to Users, it will give prior notice with a reasonable lead time. This does not apply to new features, optional paid features, or fees agreed individually.

Article 21 — Refunds and chargebacks

Refund processing costs, payment processing fees, service fees, chargeback costs, and other costs arising from refunds due to the host’s circumstances are, in principle, borne by the host.
If refunds, chargebacks, fines, damages, fees, or other amounts the host must bear arise, the Company or Stripe may deduct those amounts from the host’s Stripe balance, unpaid sales proceeds, or future sales proceeds.
If the deductable balance is insufficient, the host must pay the shortfall by a method designated by the Company or Stripe.
The Company may hold payouts or restrict payment features to the extent necessary for fraud prevention, refunds, chargebacks, legal compliance, identity verification, Terms violations, or dispute handling.
When a refund appears in a Participant’s account depends on the card issuer, financial institution, or other payment provider.

Article 22 — Taxes

Hosts must identify and fulfill the tax, filing, payment, invoice, and other obligations that apply to them in connection with ticket sales and other transactions.
The Company handles tax matters that apply to service fees and other revenue the Company itself receives.
Where applicable law requires withholding or other deductions, the Company or a payment provider may make the required deductions.

Article 23 — Coupons and similar benefits

The Company or hosts may issue coupons, discount codes, invitations, and other benefits.
Coupons and similar benefits may be subject to expiration dates, eligible events, usage limits, and other conditions.
Except where the Company expressly allows it, coupons and similar benefits may not be exchanged for cash, bought or sold, or transferred to third parties.
If improper acquisition, misuse, or a Terms violation is found, the Company may invalidate coupons and similar benefits.

Chapter 6 — Content and intellectual property

Article 24 — Intellectual property in the Service

These Terms do not transfer or license to Users any intellectual property rights other than the right to use the Service in accordance with these Terms.

Article 25 — User Content

Rights in Content a User posts to the Service remain with that User or the legitimate rights holder.
Users warrant that they have the copyrights, publicity rights, trademark rights, privacy rights, and other rights or licenses needed to post the Content.
Users grant the Company a non-exclusive, worldwide, royalty-free, sublicensable right to use the Content to the extent necessary to provide, store, display, deliver, search, translate, summarize, recommend, improve, publicize, and promote the Service.
The license in the preceding paragraph includes resizing, cropping, copyediting, translating, summarizing, and other edits needed to fit the medium or display format.
The Company will not use Content in a manner that improperly harms the User’s reputation or the essence of the Content.
If a User deletes Content, the Company will end public display within a reasonable time, except where there are legal retention requirements, backups, prior sharing, dispute handling, or other legitimate reasons.
Users will not exercise moral rights of authors or similar rights to the extent necessary for the uses in the preceding paragraphs.

Article 26 — Magazines, guestbooks, and event reports

Hosts or Participants may create magazines, guestbook entries, reflections, event reports, and other Content through the Service.
If a host publishes, edits, or uses text or photographs provided by a Participant for promotion, the host must follow the displayed visibility settings and any consent obtained.
The Company or the host may make corrections for typos, improve readability, translate, summarize, or make other necessary edits.
Users must check the visibility settings when their remarks or posts may be made public.

Article 27 — AI-generated features

The Company may use AI for writing, summarization, translation, recommendations, image processing, and other features.
AI-generated content may be inaccurate, incomplete, or similar to third-party content.
Before publishing or using AI-generated output, Users must confirm its accuracy, legality, and that it does not infringe third-party rights.
The Company does not warrant the completeness, originality, accuracy, or fitness for a particular purpose of AI-generated output.
Users must not input confidential information, payment information, identity documents, or other information that is inappropriate to enter into AI features.

Chapter 7 — Rules of use

Article 28 — Prohibited conduct

In using the Service, Users must not engage in any of the following:

Conduct that violates applicable law, these Terms, or the Community Guidelines
Registering or posting false information
Impersonating others
Fraud, phishing, money laundering, or other improper conduct
Listing events with no intention of holding them
Misleading others about event content, prices, performers, or approval relationships
Infringing others’ intellectual property, publicity, privacy, or other rights
Improperly obtaining, using, or providing other Users’ information
Discrimination, harassment, threats, violence, or other conduct that harms others’ safety
Dealing in illegal drugs, weapons, stolen goods, or other illegal goods or services
Pyramid schemes, fraudulent investments, or other improper solicitation
Inappropriately soliciting or endangering minors
Misuse of tickets, payments, refunds, chargebacks, or coupons
Spam, unsolicited advertising, or persistent solicitation
Placing excessive load on the Service
Unauthorized access, reverse engineering, or exploiting vulnerabilities
Mass-collecting data from the Service without the Company’s permission
Using the Service’s Content or data to develop or train competing services, machine-learning models, generative AI, or other automated systems
Interfering with the Company’s review, investigation, or enforcement measures
Any other conduct the Company reasonably determines harms the safety or trustworthiness of the Service

Article 29 — Messaging and email delivery

Hosts must use the Service’s messaging or email delivery features only for event operations and purposes to which participants have consented.
Hosts must not continue sending marketing communications to Users who have opted out.
The Company may restrict messaging or email delivery features if there are high error rates, spam reports, misuse, or other delivery problems.
Notices needed to perform the contract—such as event changes, cancellations, refunds, or security notices—are treated separately from marketing communications.

Article 30 — Reports and investigations

Users may report suspected violations of these Terms or the Community Guidelines by the method designated by the Company.
The Company may investigate based on reports, notices from payment providers, system detection, and other information.
Users must cooperate if the Company reasonably requests an explanation or supporting materials.
The Company has no obligation to disclose investigation methods, detection criteria, or other information related to fraud prevention.

Chapter 8 — Operational measures

Article 31 — Restrictions on use and related measures

If the Company reasonably determines that a User has violated these Terms or related rules, or may do so, the Company may take the following measures as needed:

Warnings or requests for remediation
Correction, display restriction, or deletion of Content
Exclusion from search or recommendations
Suspension of event publication or ticket sales
Restriction of messaging, email, or payment features
Cancellation of registrations or tickets
Cancellation of the event and notice to participants
Refunds to participants
Holding, deducting, or offsetting sales proceeds
Temporary suspension or termination of an account or Organization
Contacting relevant payment providers, venues, rights holders, or public authorities
Other measures needed to maintain the safety and trustworthiness of the Service

In urgent cases, where needed to prevent misuse, or where prior notice would interfere with an investigation, the Company may take measures without prior notice.

Article 32 — Reconsideration

If a User believes a Company measure was mistaken, the User may request reconsideration by the method stated in the notice or through Contact.

The Company will review the information provided by the User and uphold, modify, or lift the measure.

Chapter 9 — Provision of the Service

Article 33 — Changes to the Service

The Company may change the features, content, name, specifications, or terms of provision of the Service.
For changes that materially affect Users, the Company will give prior notice with a reasonable lead time.
For security, legal compliance, changes to third-party services, or other urgent needs, the Company may make changes without prior notice.

Article 34 — Suspension or interruption of the Service

The Company may temporarily suspend or interrupt all or part of the Service in the following cases:

System inspection, maintenance, or updates
Outages affecting communications networks, cloud services, payments, email, or other external services
Unauthorized access, cyberattacks, or other security issues
Fire, power outages, disasters, infectious disease, war, riots, or other force majeure
Compliance with applicable law or requests from public authorities
Other cases in which the Company reasonably determines that providing the Service is difficult

Article 35 — External services

The Service may integrate with Stripe, Google, and other external services.

Use of external services is subject to the terms and privacy policies established by those providers.

Suspension, specification changes, or usage restrictions of external services may make parts of the Service unavailable.

Chapter 10 — Liability

Article 36 — No warranties

The Company does not warrant any of the following with respect to the Service:

That the Service will be available at all times without interruption
That there will be no errors, defects, or security issues whatsoever
That the Service will work on all devices, operating systems, or browsers
That event information is always complete or accurate
The identity, creditworthiness, ability, or legality of hosts or Participants
That events will be held, or their quality, safety, or fitness for a particular purpose
That expected outcomes, connections, sales, or attendance will result from events
The accuracy, originality, or legality of AI-generated output
That external services will remain continuously available

Article 37 — Disputes between Users

Disputes between Users concerning event content, performance, attendance, refunds, accidents, rights infringement, or similar matters must, in principle, be resolved between the parties.
The Company may, within a reasonable scope, provide information, assist with communication, restrict features, process refunds, or take similar steps to help resolve disputes.
The Company’s involvement in a dispute does not mean the Company admits legal liability for that dispute.

Article 38 — Liability of the Company

If a User suffers damage attributable to the Company, the Company is liable only for ordinary and direct damage actually incurred.
Except in cases of the Company’s willful misconduct or gross negligence, the Company is not liable for lost profits, indirect damage, special damage, loss of data, or other damage that would not ordinarily arise, whether or not foreseeable.
Except in cases of the Company’s willful misconduct or gross negligence, the Company’s aggregate liability to a host who uses the Service as a business is capped at the total service fees that host paid to the Company during the 12 months preceding the damage.
This Article does not apply to the extent Japan’s Consumer Contract Act or other law does not allow limitation of liability.

Article 39 — Liability of Users

If a User causes damage to the Company or a third party through a violation of these Terms or through circumstances attributable to the User, that User is liable to compensate for the damage.
Hosts who use the Service as a business must indemnify the Company for reasonable costs and damage arising from their events, Content, handling of participant information, legal violations, or rights infringement.
For Users who are consumers, this Article applies within the scope permitted by applicable law and according to that User’s responsibility.

Chapter 11 — General provisions

Article 40 — Personal information

The Company handles personal information and other User information obtained through the Service in accordance with the Privacy Policy.

Article 41 — Notices

Notices from the Company to Users may be given by display on the Service, email to a registered address, push notification, or another method the Company deems appropriate.
Users must keep their registered contact details up to date.
If the Company sends a notice to a registered contact address, the notice is deemed received when it would ordinarily arrive, except where applicable law requires a different treatment.

Article 42 — Changes to these Terms

The Company may change these Terms in the following cases:
1. The change is consistent with the general interests of Users
2. The change does not contradict the purpose of the contract and is reasonable in light of the need for the change, the appropriateness of its content, and other circumstances
The Company will notify Users of the changes and the effective date by display on the Service or another appropriate method.
For changes that materially disadvantage Users, the Company will, in principle, give prior notice with a reasonable lead time.
Changes urgently required for legal or security reasons may take effect immediately.
If a User uses the Service after a change, the amended Terms apply. Where applicable law requires the User’s individual consent, the Company will obtain that consent separately.

Article 43 — Assignment of rights and obligations

Users must not assign, transfer, encumber, or otherwise dispose of their status under these Terms or their rights or obligations to a third party without the Company’s prior consent.

In connection with a merger, corporate split, business transfer, or other business succession, the Company may transfer its status and rights and obligations under these Terms to the successor.

Article 44 — Severability

If any part of these Terms is held invalid or unenforceable under applicable law, the remaining provisions remain in effect.

Any provision held invalid or unenforceable will be applied as reasonably modified to the valid content closest to its intent.

Article 45 — Governing law and jurisdiction

These Terms are governed by the laws of Japan.
If a dispute arises concerning the Service or these Terms, the Company and the User will seek to resolve it in good faith through discussion.
If discussion does not resolve the dispute, the Kyoto District Court or the Kyoto Summary Court will be the exclusive court of first instance by agreement.
If consumer protection law or other mandatory law applicable where the User resides permits a different governing law or jurisdiction, that law is not displaced.

Article 46 — Language

These Terms may also be provided in languages other than Japanese.

Article 47 — Contact

For inquiries about these Terms or the Service, please contact us through Contact.

For the Company’s address, representative, and other business information, see the Legal notice.

Last updated: July 23, 2026

Terms

These Terms of Use (the “Terms”) set out the conditions for using the event platform “hauss” (the “Service”) provided by 株式会社cizucu (the “Company”).

Anyone who uses the Service must review these Terms and agree to them before using the Service.

Chapter 1 — General Provisions

Article 1 — Scope

These Terms apply between the Company and everyone who uses the Service.
The Community Guidelines, Privacy Policy, Legal notice, pricing, help, other guidelines, and other rules the Company establishes and publishes on the Service form part of these Terms.
If these Terms conflict with an individual rule, these Terms prevail unless that individual rule expressly provides otherwise.
Attendance conditions, cancellation and refund conditions, and other event-specific terms set by the host of each event apply to the extent they do not conflict with these Terms or applicable law.

Article 2 — Definitions

In these Terms, the following terms have the meanings below.

“User” means anyone who views or uses the Service.
“Registered User” means a User who has registered an account on the Service.
“Participant” means a person who registers for an event, purchases a ticket, or attends an event through the Service.
“host” means an individual, corporation, or other organization that creates, publishes, or operates an event using the Service.
“Host” means the host who ultimately bears responsibility for selling and operating the event and providing services to participants and who, in principle, is the recipient of ticket sales proceeds.
“Manager” means a person authorized by a Host to manage the event page, participants, messages, and other operational tasks.
“Co-host” means a person displayed on the event page as an organizer or related party. Being shown as a Co-host alone does not grant access to participant information, sales, or other management permissions.
“Organization” means a unit through which multiple Registered Users jointly manage events, series, and other information on the Service.
“Event” means an in-person, online, or other gathering, experience, meeting, class, exhibition, stream, or similar activity created or listed on the Service.
“Ticket” means an electronic right or registration record that entitles the holder to attend an event, enter a venue, or receive services.
“Content” means text, photographs, video, audio, images, event information, profiles, magazines, guestbook entries, comments, and other information posted or transmitted to the Service.
“Stripe” means the payment services provided by Stripe, Inc., Stripe Payments Japan株式会社, and their affiliates.

Article 3 — Role of the Service

The Service is a platform that provides functions for creating events, announcing them, accepting registrations, selling tickets, processing payments, managing participants, messaging, check-in, magazines, and related features.
In principle, the seller or service provider for an event is the host of that event. The Company provides the platform, assists with payment processing, and performs related operations.
Contracts relating to an event are formed between the Participant and the host. This does not apply to events that the Company itself hosts or sells.
The Company is not the host’s agent, employer, joint venture partner, or the party that conducts the event, except where the Company expressly becomes a party.

Chapter 2 — Accounts

Article 4 — Account registration

Users may register an account by the method designated by the Company.
Users must register information that is true, accurate, and up to date, and must promptly update that information if it changes.
The Company may refuse registration or request additional verification in the following cases.
1. The registration information is false, incorrect, or incomplete
2. The applicant is impersonating another person
3. The applicant has previously been suspended for violating these Terms or similar reasons
4. There is reason to believe the applicant may violate applicable law, these Terms, or the Community Guidelines
5. The Company otherwise reasonably determines that registration is inappropriate

Article 5 — Minors

If a minor uses the Service, the minor must obtain the consent of a parent or other legal representative.
If a minor hosts an event, sells paid tickets, or opens a Stripe connected account, procedures or confirmation by a legal representative may be required under applicable law, Stripe’s terms, and the Company’s rules.
If a User who was a minor continues to use the Service after reaching the age of majority, that User is deemed to have ratified their use while a minor, except where applicable law does not allow such ratification.

Article 6 — Account management

Registered Users must manage their accounts and authentication credentials at their own responsibility.
Accounts must not be transferred, lent, sold, or improperly shared with third parties.
Except where the Company has willful misconduct or gross negligence, activity conducted using a Registered User’s account is treated as activity by that Registered User.
If unauthorized access or misuse of an account is suspected, the Registered User must promptly change their authentication method and contact the Company.

Article 7 — Organizations and permissions

An Organization’s owner or administrator may invite other Registered Users to the Organization and set roles and permissions.
Organization owners and Hosts are responsible for confirming that persons to whom they grant permissions have authority to perform the necessary tasks.
A Manager may handle events, participant information, messages, and other information within the scope of the permissions granted.
A person who is merely displayed as a Co-host is not granted access to participant information, sales, or payment information.
The Company handles operations within an Organization based on permission settings and operation records.
Disputes within an Organization concerning permissions, attribution of sales, ownership of Content, or similar matters must be resolved among the Organization and the parties concerned. The Company may, however, restrict features to the extent necessary to protect safety or prevent disputes.

Article 8 — Withdrawal and account deletion

Registered Users may request deletion of their account by the method designated by the Company.
If there are upcoming events, pending refunds, unresolved chargebacks, unpaid amounts, or other ongoing transactions, the Company may restrict account deletion until the necessary processing is complete.
Deleting an account may make profiles, attendance history, Content, and other information unavailable.
Information that must be retained for legal obligations, fraud prevention, dispute handling, or other legitimate reasons may be retained after account deletion for the period set out in the Privacy Policy.
If a User dies, the right to use the account is not, in principle, inherited or succeeded to. This does not apply to Organizations, sales, transactions, or other rights and obligations that must be succeeded to under applicable law.

Chapter 3 — Participants

Article 9 — Registering for events

Participants must review the event page, ticket details, price, event conditions, and cancellation and refund conditions before registering.
For paid events, a contract between the Participant and the host is formed when the Participant confirms the registration details and total payment amount on the final confirmation screen of the purchase flow and completes the purchase.
For free events, a contract concerning attendance between the Participant and the host is formed when registration is completed or when the host approves the registration.
For lottery, approval-based, or waitlist events, completing registration alone may not confirm attendance.
The Company or the host may refuse or cancel a registration where there is misuse, duplicate registration, failure to meet attendance conditions, or another legitimate reason.

Article 10 — Tickets

Tickets are issued electronically to the Registered User who purchased or registered for them.
Participants must properly manage tickets, QR codes, attendance URLs, and other attendance information.
Except when using an official transfer feature provided by the Company, tickets must not be resold, transferred, copied, or shared without authorization.
Commercial resale, improper resale, or resale that violates applicable law is prohibited.
Except where the Company has willful misconduct or gross negligence, the Company is not liable for damage arising from loss of a ticket, unauthorized use, or sharing with a third party.

Article 11 — Attending events

Participants must comply with the attendance conditions shown on the event page, the host’s reasonable instructions, venue rules, and the Community Guidelines.
If a Participant does not meet the attendance conditions, cannot present a ticket, interferes with safe operation, or endangers other participants, the host may refuse entry or require the Participant to leave.
Whether a refund is available in the cases in the preceding paragraph follows each event’s cancellation and refund conditions and applicable law.
If photography, audio recording, video recording, or streaming will take place at an event, that fact and the purpose of use will be stated on the event page or at the venue. If consent to recording is a condition of attendance, that will be shown so it can be reviewed before registration.

Article 12 — Cancellations at the purchaser’s request

Whether cancellation and refunds at the purchaser’s request are available, and the application deadline, refund amount, and fees, are set by the host for each event.
The applicable conditions are shown on the event page and on the final confirmation screen of the purchase flow.
After purchase is complete, except as provided in the displayed conditions or as required by applicable law, Participants may not request cancellation, changes, or refunds.
Cooling-off rights under distance-selling law do not apply to these sales. This does not limit rights of cancellation, termination, or refund that applicable law otherwise grants.

Chapter 4 — Hosts

Article 13 — Host responsibilities

Hosts are responsible for planning, content, promotion, sales, operation, safety management, participant support, service delivery, and legal compliance for their events.
Hosts must obtain the rights, qualifications, permits, venue-use rights, performer consents, and other authority needed to hold the event.
Hosts must fulfill disclosure, tax, receipt, invoice, and other obligations that apply to them as sellers or service providers.
Hosts must respond to participant inquiries, complaints, cancellations, and refunds within a reasonable time.
Hosts must accurately display the event date and time, location, content, price, attendance conditions, and other material information.

Article 14 — Event information

Hosts must post clearly and accurately the information Participants need to decide whether to register.
Event information must, as applicable, include the following:
1. The content and purpose of the event
2. The host
3. Date and time, time zone, and location
4. Ticket prices and additional costs
5. Eligibility and age restrictions
6. Cancellation and refund conditions
7. Content involving physical or psychological strain
8. Whether photography, recording, or streaming will take place
9. Other conditions material to the decision to attend
If a material change arises for an event, the host must promptly update the event information and notify registrants.
Hosts must not post false, exaggerated, or misleading information.

Article 15 — Event review

The Company may review events or hosts before or after publication.
For review, the Company may request materials concerning event content, permits, identity verification, the venue, relationships with performers, and similar matters.
If a violation of applicable law, these Terms, or the Community Guidelines is suspected, the Company may suspend or restrict publication, search visibility, sales, or registration for the event.
Review does not mean the Company warrants the legality, safety, quality, or performance of the event.

Article 16 — Participant information

Hosts may use participant information only to the extent necessary to operate the event and support participants.
Hosts must take necessary security measures for participant information, including limiting access permissions and storing it securely.
Hosts must not provide participant information to third parties, sell it, or use it for purposes unrelated to event operations without the individual’s consent.
If adding participants to future advertising, newsletters, or other marketing communications, hosts must obtain any consent required by applicable law.
After a host exports participant information from the Service, the host is responsible for managing that information.

Article 17 — Changes to and cancellation of events

If a host changes, cancels, or postpones an event, the host must promptly take the necessary actions on the Service and notify participants.
If an event is canceled for reasons attributable to the host and the scheduled services are not provided, the host must, in principle, refund the total amount the Participant paid for that purchase, including the ticket price, service fees, and payment processing fees.
Even in cases of natural disaster, infectious disease, government requests, transportation stoppages, or other circumstances beyond the host’s reasonable control, the host must consider participants’ interests and take reasonable measures such as postponement, rescheduling, or refunds.
Where applicable law requires a refund, that law prevails regardless of the refund conditions set by the host.
If a host fails to make a required refund, if misuse is suspected, or if the Company otherwise determines it necessary, the Company may process refunds on the host’s behalf.

Chapter 5 — Payments and sales

Article 18 — Ticket prices

Ticket prices and other amounts Participants pay are shown on the event page and on the final confirmation screen of the purchase flow.
Participants must pay the displayed total amount by a payment method designated by the Company.
Available payment methods, currencies, and cards may differ by region, event, or host.
Currency conversion fees, foreign transaction fees charged by card issuers, and other costs not collected by the Company are borne by the Participant.

Article 19 — Stripe Connect

Paid-event payments and payouts to hosts use Stripe Connect.
Before starting ticket sales, a Host must complete opening a connected account, identity verification, business verification, and other procedures required by Stripe.
In addition to the Company’s terms, Hosts must agree to and comply with the agreements, terms, and policies established by Stripe.
Ticket sales proceeds are, in principle, credited to the Host’s Stripe connected account.
The timing of payouts to hosts depends on the payout schedule set for Stripe and the connected account, processing by financial institutions, identity verification, refunds, chargebacks, and other circumstances.
The Company does not guarantee that payouts to hosts will be completed by any particular date.

Article 20 — Service fees and other charges

The Company may set service fees, payment processing fees, and other charges for ticket sales, payments, email delivery, paid features, and other use of the Service.
Applicable fees are shown on the pricing page, the event creation screen, the host management screen, or the final confirmation screen of the purchase flow.
Fees borne by hosts are deducted from ticket sales proceeds, collected through Stripe, or invoiced by a method designated by the Company.
If the Company changes fees that apply to Users, it will give prior notice with a reasonable lead time. This does not apply to new features, optional paid features, or fees agreed individually.

Article 21 — Refunds and chargebacks

Refund processing costs, payment processing fees, service fees, chargeback costs, and other costs arising from refunds due to the host’s circumstances are, in principle, borne by the host.
If refunds, chargebacks, fines, damages, fees, or other amounts the host must bear arise, the Company or Stripe may deduct those amounts from the host’s Stripe balance, unpaid sales proceeds, or future sales proceeds.
If the deductable balance is insufficient, the host must pay the shortfall by a method designated by the Company or Stripe.
The Company may hold payouts or restrict payment features to the extent necessary for fraud prevention, refunds, chargebacks, legal compliance, identity verification, Terms violations, or dispute handling.
When a refund appears in a Participant’s account depends on the card issuer, financial institution, or other payment provider.

Article 22 — Taxes

Hosts must identify and fulfill the tax, filing, payment, invoice, and other obligations that apply to them in connection with ticket sales and other transactions.
The Company handles tax matters that apply to service fees and other revenue the Company itself receives.
Where applicable law requires withholding or other deductions, the Company or a payment provider may make the required deductions.

Article 23 — Coupons and similar benefits

The Company or hosts may issue coupons, discount codes, invitations, and other benefits.
Coupons and similar benefits may be subject to expiration dates, eligible events, usage limits, and other conditions.
Except where the Company expressly allows it, coupons and similar benefits may not be exchanged for cash, bought or sold, or transferred to third parties.
If improper acquisition, misuse, or a Terms violation is found, the Company may invalidate coupons and similar benefits.

Chapter 6 — Content and intellectual property

Article 24 — Intellectual property in the Service

These Terms do not transfer or license to Users any intellectual property rights other than the right to use the Service in accordance with these Terms.

Article 25 — User Content

Rights in Content a User posts to the Service remain with that User or the legitimate rights holder.
Users warrant that they have the copyrights, publicity rights, trademark rights, privacy rights, and other rights or licenses needed to post the Content.
Users grant the Company a non-exclusive, worldwide, royalty-free, sublicensable right to use the Content to the extent necessary to provide, store, display, deliver, search, translate, summarize, recommend, improve, publicize, and promote the Service.
The license in the preceding paragraph includes resizing, cropping, copyediting, translating, summarizing, and other edits needed to fit the medium or display format.
The Company will not use Content in a manner that improperly harms the User’s reputation or the essence of the Content.
If a User deletes Content, the Company will end public display within a reasonable time, except where there are legal retention requirements, backups, prior sharing, dispute handling, or other legitimate reasons.
Users will not exercise moral rights of authors or similar rights to the extent necessary for the uses in the preceding paragraphs.

Article 26 — Magazines, guestbooks, and event reports

Hosts or Participants may create magazines, guestbook entries, reflections, event reports, and other Content through the Service.
If a host publishes, edits, or uses text or photographs provided by a Participant for promotion, the host must follow the displayed visibility settings and any consent obtained.
The Company or the host may make corrections for typos, improve readability, translate, summarize, or make other necessary edits.
Users must check the visibility settings when their remarks or posts may be made public.

Article 27 — AI-generated features

The Company may use AI for writing, summarization, translation, recommendations, image processing, and other features.
AI-generated content may be inaccurate, incomplete, or similar to third-party content.
Before publishing or using AI-generated output, Users must confirm its accuracy, legality, and that it does not infringe third-party rights.
The Company does not warrant the completeness, originality, accuracy, or fitness for a particular purpose of AI-generated output.
Users must not input confidential information, payment information, identity documents, or other information that is inappropriate to enter into AI features.

Chapter 7 — Rules of use

Article 28 — Prohibited conduct

In using the Service, Users must not engage in any of the following:

Conduct that violates applicable law, these Terms, or the Community Guidelines
Registering or posting false information
Impersonating others
Fraud, phishing, money laundering, or other improper conduct
Listing events with no intention of holding them
Misleading others about event content, prices, performers, or approval relationships
Infringing others’ intellectual property, publicity, privacy, or other rights
Improperly obtaining, using, or providing other Users’ information
Discrimination, harassment, threats, violence, or other conduct that harms others’ safety
Dealing in illegal drugs, weapons, stolen goods, or other illegal goods or services
Pyramid schemes, fraudulent investments, or other improper solicitation
Inappropriately soliciting or endangering minors
Misuse of tickets, payments, refunds, chargebacks, or coupons
Spam, unsolicited advertising, or persistent solicitation
Placing excessive load on the Service
Unauthorized access, reverse engineering, or exploiting vulnerabilities
Mass-collecting data from the Service without the Company’s permission
Using the Service’s Content or data to develop or train competing services, machine-learning models, generative AI, or other automated systems
Interfering with the Company’s review, investigation, or enforcement measures
Any other conduct the Company reasonably determines harms the safety or trustworthiness of the Service

Article 29 — Messaging and email delivery

Hosts must use the Service’s messaging or email delivery features only for event operations and purposes to which participants have consented.
Hosts must not continue sending marketing communications to Users who have opted out.
The Company may restrict messaging or email delivery features if there are high error rates, spam reports, misuse, or other delivery problems.
Notices needed to perform the contract—such as event changes, cancellations, refunds, or security notices—are treated separately from marketing communications.

Article 30 — Reports and investigations

Users may report suspected violations of these Terms or the Community Guidelines by the method designated by the Company.
The Company may investigate based on reports, notices from payment providers, system detection, and other information.
Users must cooperate if the Company reasonably requests an explanation or supporting materials.
The Company has no obligation to disclose investigation methods, detection criteria, or other information related to fraud prevention.

Chapter 8 — Operational measures

Article 31 — Restrictions on use and related measures

If the Company reasonably determines that a User has violated these Terms or related rules, or may do so, the Company may take the following measures as needed:

Warnings or requests for remediation
Correction, display restriction, or deletion of Content
Exclusion from search or recommendations
Suspension of event publication or ticket sales
Restriction of messaging, email, or payment features
Cancellation of registrations or tickets
Cancellation of the event and notice to participants
Refunds to participants
Holding, deducting, or offsetting sales proceeds
Temporary suspension or termination of an account or Organization
Contacting relevant payment providers, venues, rights holders, or public authorities
Other measures needed to maintain the safety and trustworthiness of the Service

In urgent cases, where needed to prevent misuse, or where prior notice would interfere with an investigation, the Company may take measures without prior notice.

Article 32 — Reconsideration

If a User believes a Company measure was mistaken, the User may request reconsideration by the method stated in the notice or through Contact.

The Company will review the information provided by the User and uphold, modify, or lift the measure.

Chapter 9 — Provision of the Service

Article 33 — Changes to the Service

The Company may change the features, content, name, specifications, or terms of provision of the Service.
For changes that materially affect Users, the Company will give prior notice with a reasonable lead time.
For security, legal compliance, changes to third-party services, or other urgent needs, the Company may make changes without prior notice.

Article 34 — Suspension or interruption of the Service

The Company may temporarily suspend or interrupt all or part of the Service in the following cases:

System inspection, maintenance, or updates
Outages affecting communications networks, cloud services, payments, email, or other external services
Unauthorized access, cyberattacks, or other security issues
Fire, power outages, disasters, infectious disease, war, riots, or other force majeure
Compliance with applicable law or requests from public authorities
Other cases in which the Company reasonably determines that providing the Service is difficult

Article 35 — External services

The Service may integrate with Stripe, Google, and other external services.

Use of external services is subject to the terms and privacy policies established by those providers.

Suspension, specification changes, or usage restrictions of external services may make parts of the Service unavailable.

Chapter 10 — Liability

Article 36 — No warranties

The Company does not warrant any of the following with respect to the Service:

That the Service will be available at all times without interruption
That there will be no errors, defects, or security issues whatsoever
That the Service will work on all devices, operating systems, or browsers
That event information is always complete or accurate
The identity, creditworthiness, ability, or legality of hosts or Participants
That events will be held, or their quality, safety, or fitness for a particular purpose
That expected outcomes, connections, sales, or attendance will result from events
The accuracy, originality, or legality of AI-generated output
That external services will remain continuously available

Article 37 — Disputes between Users

Disputes between Users concerning event content, performance, attendance, refunds, accidents, rights infringement, or similar matters must, in principle, be resolved between the parties.
The Company may, within a reasonable scope, provide information, assist with communication, restrict features, process refunds, or take similar steps to help resolve disputes.
The Company’s involvement in a dispute does not mean the Company admits legal liability for that dispute.

Article 38 — Liability of the Company

If a User suffers damage attributable to the Company, the Company is liable only for ordinary and direct damage actually incurred.
Except in cases of the Company’s willful misconduct or gross negligence, the Company is not liable for lost profits, indirect damage, special damage, loss of data, or other damage that would not ordinarily arise, whether or not foreseeable.
Except in cases of the Company’s willful misconduct or gross negligence, the Company’s aggregate liability to a host who uses the Service as a business is capped at the total service fees that host paid to the Company during the 12 months preceding the damage.
This Article does not apply to the extent Japan’s Consumer Contract Act or other law does not allow limitation of liability.

Article 39 — Liability of Users

If a User causes damage to the Company or a third party through a violation of these Terms or through circumstances attributable to the User, that User is liable to compensate for the damage.
Hosts who use the Service as a business must indemnify the Company for reasonable costs and damage arising from their events, Content, handling of participant information, legal violations, or rights infringement.
For Users who are consumers, this Article applies within the scope permitted by applicable law and according to that User’s responsibility.

Chapter 11 — General provisions

Article 40 — Personal information

The Company handles personal information and other User information obtained through the Service in accordance with the Privacy Policy.

Article 41 — Notices

Notices from the Company to Users may be given by display on the Service, email to a registered address, push notification, or another method the Company deems appropriate.
Users must keep their registered contact details up to date.
If the Company sends a notice to a registered contact address, the notice is deemed received when it would ordinarily arrive, except where applicable law requires a different treatment.

Article 42 — Changes to these Terms

The Company may change these Terms in the following cases:
1. The change is consistent with the general interests of Users
2. The change does not contradict the purpose of the contract and is reasonable in light of the need for the change, the appropriateness of its content, and other circumstances
The Company will notify Users of the changes and the effective date by display on the Service or another appropriate method.
For changes that materially disadvantage Users, the Company will, in principle, give prior notice with a reasonable lead time.
Changes urgently required for legal or security reasons may take effect immediately.
If a User uses the Service after a change, the amended Terms apply. Where applicable law requires the User’s individual consent, the Company will obtain that consent separately.

Article 43 — Assignment of rights and obligations

Users must not assign, transfer, encumber, or otherwise dispose of their status under these Terms or their rights or obligations to a third party without the Company’s prior consent.

In connection with a merger, corporate split, business transfer, or other business succession, the Company may transfer its status and rights and obligations under these Terms to the successor.

Article 44 — Severability

If any part of these Terms is held invalid or unenforceable under applicable law, the remaining provisions remain in effect.

Any provision held invalid or unenforceable will be applied as reasonably modified to the valid content closest to its intent.

Article 45 — Governing law and jurisdiction

These Terms are governed by the laws of Japan.
If a dispute arises concerning the Service or these Terms, the Company and the User will seek to resolve it in good faith through discussion.
If discussion does not resolve the dispute, the Kyoto District Court or the Kyoto Summary Court will be the exclusive court of first instance by agreement.
If consumer protection law or other mandatory law applicable where the User resides permits a different governing law or jurisdiction, that law is not displaced.

Article 46 — Language

These Terms may also be provided in languages other than Japanese.

Article 47 — Contact

For inquiries about these Terms or the Service, please contact us through Contact.

For the Company’s address, representative, and other business information, see the Legal notice.

Last updated: July 23, 2026